Use this page to contact the team behind the PointsBet information guide. We welcome questions about an article, a broken link, an outdated description or the way a topic is explained for Australian readers. This site provides general information about sports betting, mobile access and safer account habits; it does not operate betting accounts or manage customer funds.
Support email
For general enquiries, write to [email protected]. Email is the available contact route for this guide. We do not publish a phone number or office address, and you should be cautious of anyone claiming to represent this site through an unrelated account or messaging service.
When your question concerns an actual PointsBet account, use the official PointsBet website or its official support centre instead. The guide cannot reset a password, verify identity, change a limit, confirm a withdrawal, settle a bet or apply self-exclusion. Never send your password, one-time code, payment details or identity documents to this email address.
What to include in a message
A clear subject helps us understand the request. Mention the page URL or article title, explain what appears incorrect and, if useful, describe the device or browser where a link failed. Screenshots can be helpful only when they contain no personal, payment or login information. For a privacy request, say what action you are seeking, such as correction or deletion, without attaching unnecessary identification.
You do not need to provide a full account history for an editorial question. A short description is safer and usually enough. If you are writing about a current offer, market or app feature, remember that those details can change. The official provider should be checked for the latest terms, eligibility rules, availability and account instructions.
Common reasons to contact us
- Ask for clarification about a PointsBet betting, app, login or payments guide.
- Report a page that contains a broken internal link or placeholder copy.
- Flag a detail that may no longer match the current official service.
- Send feedback about accessibility, readability or Australian context.
- Ask a question about this website's privacy practices.
We may need time to review a question against the page and current public information. An email response cannot replace official account support, legal advice or urgent personal assistance. If a matter concerns money, identity or immediate wellbeing, use the appropriate official or independent service without waiting for an editorial reply.
Account and responsible-gambling issues
If you need help with a PointsBet account, contact the official service through a verified route. For a break, limit, closure or self-exclusion request, use the responsible-gambling controls provided by the official provider and read the Australian BetStop information where relevant. This guide can explain general concepts, but it cannot activate or confirm an account-level restriction.
If betting is causing stress, financial pressure or conflict, stop betting and seek independent support. Visit our responsible gambling page for practical information and Australian help options. For how messages sent to this site may be handled, see the privacy policy. Readers can also learn more about the purpose of this guide on the about page.