This privacy policy explains how this PointsBet information site may handle personal information when you browse its pages, contact the editorial team or use ordinary website features. The site is a guide for Australian adults; it is not a betting account, payment service or substitute for the privacy policy published by the official PointsBet service. If you open an external link, that service will apply its own terms and privacy notices.
Information you may provide
You can read most pages without creating an account or submitting personal details. If you email [email protected], the message may include your email address, name if you choose to provide it, the subject of your enquiry and any information you place in the message. Please do not send passwords, payment card numbers, identity documents or account credentials. A guide site does not need those details to answer a general editorial question.
Some messages may also contain information you did not intend to share, such as an account reference or a description of a technical problem. We use reasonable judgement to avoid requesting unnecessary information. If a message includes sensitive data, we may advise you to contact the relevant official provider through its secure support channel instead.
Technical and usage information
Like many websites, the server or hosting environment may record basic technical information needed to deliver pages and protect the service. This can include an IP address, browser type, device category, requested page, referring page and date or time of a request. Depending on the site setup, aggregate usage information may help us understand which guides are useful, identify broken links or investigate unusual traffic. We do not use this information to promise betting outcomes or to make decisions about your wagering account.
Cookies and similar tools
Cookies are small files that a browser can store. Essential cookies may support page delivery, preferences or basic security. Optional analytics or measurement tools, if enabled, may collect broad information about visits so that content and navigation can be improved. Cookie availability can depend on the current configuration of the site and your browser settings.
You can inspect, block or delete cookies through browser controls. Blocking some cookies may affect preferences or parts of the site, but you can still use the official PointsBet service separately under its own settings and policies. External websites linked from this guide may set their own cookies after you leave this domain.
How information is used
Information may be used to respond to enquiries, maintain and secure the website, understand general readership patterns, improve page content and meet ordinary technical obligations. We do not sell the content of support emails as a mailing list. Information may be shared with a hosting, security, email or analytics provider only where that provider needs it to perform a service for the website, or where disclosure is required to address a legal or security issue.
Your choices and requests
You may ask what personal information from your correspondence is held, request correction of inaccurate details, or ask for deletion where retention is not required for a legitimate technical or legal reason. We may need to confirm that a request relates to the person who sent it, while avoiding a request for unnecessary identity documents. Some server or security records may be retained for a limited period to protect the site.
Contacting us
For a privacy question, email [email protected]. Describe the request without including passwords, payment details or identity documents. This policy may be updated when the site, tools or applicable requirements change; the version displayed on this page is the one to read before sending new information.